Terms & Conditions

EFFECTIVE DATE: August 17, 2023 

Welcome to the Don and Son’s Garage Doors Site

Note: The Privacy Policy has been updated. Kindly review the revised privacy policy thoroughly prior to using the Website. By accessing the Website, you express your consent to the terms outlined in the updated Privacy Policy.

Don and Son’s Garage Doors (collectively referred to as “Don and Son’s Garage Doors” or “we,” or “Site”) sets forth these Terms & Conditions, in conjunction with our Privacy Policy (collectively referred to as the “Terms”), which govern the utilization of the website https://www.donandsonsgaragedoors.com/  (hereinafter referred to as the “Site”). 

Please carefully peruse these Terms before utilizing the Site, as they impact your rights. By continuously accessing or reviewing the Site, you acknowledge these Terms and willingly enter into a legal agreement in accordance with them. 

The Site engages with Users based on these public Terms & Conditions, the principles of which are outlined below. 

In case of a breach of these terms, we retain the right to block the User and curtail their access to the account. If you disagree with the terms outlined in this agreement, kindly refrain from using the Don and Son’s Garage Doors site.

Acceptance and Modification of the Terms

These Terms come into effect as of the mentioned Effective Date above. If you haven’t reviewed the Terms pertinent to this Site since the Effective Date, we urge you to carefully review these updated Terms prior to utilizing the Site. We retain the right to make modifications to these Terms in the future. Therefore, we recommend that you regularly review the Terms that apply to the Site. The most current version of the relevant Terms & Conditions (including its effective date) will be linked to the Site.

Please practice regularly visiting the Terms & Conditions section to ensure you remain informed about all significant updates. The Site administration retains the authority to:

• establish, amend, or revoke usage rules and regulations, and delete information.
• restrict access to any information on the Site.

The user bears personal responsibility for abiding by these Terms to stay well-informed about all changes on the Site. Furthermore, the User possesses the right to:

• request services and goods.
• seek information on the Site.
• acquire information and use it for personal, non-commercial purposes.

If the User disagrees with the updates or modifications on this Site, the User is free to discontinue using the Site. You accept all such changes by continuing to use the Site after we modify these Terms.

Use of the Site

In addition to the other provisions outlined in these Terms, you agree not to engage in the following activities or aid others in doing so:

• Framing the Content, making Content accessible through in-line links, displaying Content alongside an unauthorized logo or mark, or engaging in any action that could misleadingly imply a connection between Don and Son’s Garage Doors and any third party, potentially causing us to lose revenue (including, but not limited to, revenue from advertising, branding, or promotional activities).
• Transmitting, collecting, or accessing personally identifiable information about other users without their and Don and Son’s Garage Doors consent.
• Participating in unauthorized activities such as spidering, scraping, data mining, or harvesting Content, or employing any unauthorized automated methods to gather data from Don and Son’s Garage Doors.
• Impersonating any individual or entity or providing false information about your affiliation or the origin of the materials you transmit.

Individuals who are under the age of 18 are not allowed to use the Site. If minors disregard this regulation and still conduct actions on the Site, such actions will be regarded as a violation of these Terms.

Any breach of this section may lead to Don and Son’s Garage Doors taking any actions or seeking any remedies as permitted by the laws of Coppell, TX.

The Site was established in accordance with standards and requirements that prevent individuals under 18 years of age from accessing our Site.

Goods and Services We Offer

We provide services that encompass repairing, installing, and maintaining garage doors and openers, remote controllers, wireless keypads, tracks, weatherstrippings, and locks. Furthermore, we sell the aforementioned goods, specifically within our designated Service Areas (hereinafter referred to as the “Services”).

Please be aware that our website contains substantial information, making ensuring immediate updates in response to any changes challenging. Should changes occur, you can always reach out to our Customer Service Representative for the most current information.

Our website is not bound by territorial restrictions, allowing you to access it from any location worldwide. Nevertheless, if the content on our website appears to conflict with your region’s regulations, we recommend contacting us to seek clarification. We ask for your understanding and patience, as it is not feasible for us to monitor legislative updates across different regions globally.

In situations where certain terms and conditions outlined here appear to contradict your country’s legislation, we advise you to still comply with all other stipulated terms.

Service Call Fees

Don and Son’s Garage Doors operates as a brokerage facilitating garage door repair and installation services. Our primary focus is connecting customers with service providers. Prospective clients can schedule service providers through Don and Son’s Garage Doors. Service providers are eligible to receive payment one day following the completion of their assigned tasks. Clients can make payments to Don and Son’s Garage Doors using credit cards. This payment is subsequently transferred to the service provider upon job completion. Additionally, Don and Son’s Garage Doors serves as a mediator to address any grievances between technicians and customers. By thoroughly examining all provided evidence, Don and Son’s Garage Doors seeks to resolve disputes and offer solutions that benefit both parties.

Each service procured by a client is treated as an individual order. This principle holds true even when a client places multiple orders simultaneously.

Upon booking a service, the client is expected to be present at the designated address and adhere to the appointment time. The client should remain present at the specified address throughout the appointment window. When clients cannot be physically present, they can appoint a representative. The representative must be 18 years old or older and have the ability to make payments using a valid method. To avoid incurring an additional charge – a reduced fee charge – clients must meet these conditions. This charge compensates for any expenses incurred by the technician.

All invoices must be settled within a 10-day period. Failure to do so will result in a minimum additional service fee if left unpaid.

Clients requesting multiple jobs within the same residence are eligible for discounts.

Cancellation Policy

In case of a cancellation, clients must provide notification at least three hours before their scheduled appointment. To illustrate, if you have reserved an appointment between 12 pm and 4 pm, you must inform us by 9 am or earlier. A minimum of 3 (three) business hours’ notice is essential. We kindly ask customers not to leave a voicemail for any cancellations made within less than three hours. Cancellations for all service calls must be conducted with the assistance of a live agent. The live agent will then furnish clients with a code that can be used to cancel the appointment.

For appointments scheduled within three hours from the appointment time, clients have a window of thirty minutes from the moment the appointment was booked to cancel.

Should a client neglect to adhere to the specifics of this policy, a reduced service call rate will be applied.

Further details pertaining to the cancellation policy can be provided upon request.

Refund Policy

If a client is dissatisfied with the work performed by the technician, they may be eligible for a partial refund. This refund amount is determined with the technician’s agreement. Any refund-related queries or requests should be directed to our email address.

Please note that service call refunds are not available to clients. Furthermore, refunds for labor fees are not applicable.

Policy on Ordering Parts

A deposit will be charged when a technician requires a new part for repairing a garage door. The remaining outstanding amount must be settled once the ordered part is successfully installed.

It’s important to note that Don and Son’s Garage Doors holds no responsibility for any potential delays experienced by technicians. Our commitment is to ensure timely delivery from our various suppliers.

Refunds for orders placed by field technicians are not possible due to their immediate processing upon placement. However, cancellations for orders made through the head office should be initiated within the first three hours of order placement.

For clients seeking to self-install parts, payment for the part and shipping and handling fees are required at the time of ordering. Part returns are only accepted if the package remains unopened. Once the part is opened, it cannot be returned, and a restocking fee will be applied.

In cases where a client orders a replacement part prior to a service diagnosis, a deposit is necessary before ordering the replacement part. The remaining amount is due when the technician brings the part for installation. Should the client misdiagnose the issue and the ordered part not resolve the problem, a reduced fee will be charged in addition to a service fee.

Technicians are responsible for maintaining a clean work area after completing a garage door repair. If customers do not request damaged parts, technicians will ensure proper recycling on the same day.

Intellectual Property Rights

Don and Son’s Garage Doors holds exclusive ownership of the information provided on the Site. All Content accessible through this Site is safeguarded by worldwide copyright laws and treaty provisions. We grant you a limited, non-exclusive, non-transferable license to utilize and display the Content on your personal computer or electronic access device solely for personal and non-commercial use. This license is subject to the condition that you do not alter the Content and retain all copyright and other proprietary notices intact. Except as specified herein, you agree not to reproduce, create derivative works from, transmit, distribute, sell, publish, communicate, broadcast, or otherwise make available any of the Content obtained through the Site. This includes actions such as caching, framing, or similar means, without the prior written consent of the respective copyright owner of such Content.

Don and Son’s Garage Doors deeply regards intellectual property and expects the same from users of our Site. To this end, we have established and enforced a policy regarding copyright law. This policy enables us to remove any infringing materials and terminate users of our online Site who repeatedly infringe on intellectual property rights, including copyrights. If you believe that a user of our Site is unlawfully infringing the copyright(s) and wish to have the allegedly infringing material removed, you must provide the following information to our Designated Copyright Agent:

• Your physical or electronic signature.
• Identify the copyrighted work(s) you claim have been infringed.
• The material on our services that you claim is infringing and that you request us to remove should be identified. 
• Adequate information should be provided to enable us to locate the infringing material.
• Your address, telephone number, and e-mail address.
• A statement asserting that you have a good faith belief that the use of the disputed material is not authorized by the copyright owner, its agent, or the law.
• A statement is presented asserting the accuracy of the information in your notification and confirming, under penalty of perjury, that either the copyright being infringed is owned by you, or you have the legal authority to represent the copyright owner.

Please understand that if any information in a written notification needs to be revised, it could lead to the party making the complaint being responsible for paying for any damages, costs, and lawyer fees that we have to deal with because of the notification and copyright infringement claim.

Prohibited Actions

All users of the Don and Son’s Garage Doors Site are strictly prohibited from engaging in the following actions:

• Copying, distributing, publishing, performing reverse engineering, decompiling, disassembling, modifying, translating, or attempting to access the source code to create derivative works from the source code or engaging in any other actions that compromise the integrity of the source code.
• Selling, assigning, sublicensing, transferring, distributing, or leasing software.
• Providing access to the software to third parties over a computer network or through any other means.
• Exporting software to any country using physical or electronic media.
• Using the software in a manner that is prohibited by applicable law.
• Collecting information about other users and distributing it for illegal purposes.

Please refrain from engaging in any of these prohibited actions while using the Don and Son’s Garage Doors Site.

Your Commitments and Statements

Considering the privileges granted to you for utilizing the Don and Son’s Garage Doors Services, you hereby affirm, guarantee, and consent that:

• You are 18 years of age or older, as defined within these Terms, and are accountable for your actions.
• You utilize the Site exclusively for personal purposes and refrain from disclosing the information to third parties.
• You demonstrate respect for and adherence to the guidelines established in these Terms.
• You provide accurate and genuine information about yourself, encompassing your name, surname, email, phone, and more.
• You abstain from employing the information accessible on the Site for unlawful objectives.

Disclaimer and Limitation of Liability

Don and Son’s Garage Doors shall not be held accountable for any failure or delay in their performance caused by events beyond their reasonable control, including acts of war, acts of nature, actions of third parties, earthquakes, floods, embargoes, riots, sabotage, labor shortages or disputes, governmental actions, power failures, or disruptions in internet or computer equipment.

Don and Son’s Garage Doors shall not be liable to any individual for any special, indirect, incidental, exemplary, punitive, or consequential damages related to the Site (including its functions and content), your utilization of the Site (including its functions and content), or these terms, even if such damages were foreseeable or if one or more Users were informed of the possibility of such damages.

You acknowledge and agree that if you experience any damages arising from the actions or omissions of Don and Son’s Garage Doors, such damages, if any, are not irreparable and are insufficient to warrant an injunction or other equitable relief to restrain the operation of the property, product, program, or other content owned or controlled by Don and Son’s Garage Doors.

Termination of Terms

You acknowledge and agree that Don and Son’s Garage Doors, at its sole and absolute discretion, reserves the right to suspend or terminate your account or your access to the Site without prior notice for any reason, including but not limited to a belief that you have violated any of these Terms. Furthermore, you agree that Don and Son’s Garage Doors shall not be held liable to you or any other individual for any consequences resulting from such suspension or termination.

If you find dissatisfaction with the Site or any terms, conditions, rules, policies, guidelines, or practices of Don and Son’s Garage Doors in relation to the operation of the Site, the best action is to stop using the Site.

Confidentiality

By agreeing to these Terms, the User acknowledges and affirms that:

• They have thoroughly read and understood these Terms and are in agreement with all its stipulations.
• They are obligated to maintain the confidentiality of any sensitive information pertaining to the Site and its associated agreements, refraining from sharing such information with third parties.

If you are in full agreement with the terms of service provided by the Don and Son’s Garage Doors Site, our administration welcomes you to explore the wealth of information available on our Site and gain insights into the industry we specialize in.

Governing Law and Jurisdiction

These Terms and any disputes arising between you and us in connection with your use of the Services will be governed by and interpreted in accordance with the laws of Coppell, TX.

For disputes or claims not subject to arbitration (as outlined below), you consent to the jurisdiction of the relevant court in accordance with the current laws of Texas (province of Coppell). Regardless of any contrary provision in these Terms, we reserve the right to seek injunctive or other equitable relief from any court with competent jurisdiction.

Irrespective of any applicable statute or law, you are required to initiate any claim or action related to the use of the Site or these Terms within one month from the date such claim or action arises. Failure to do so will result in the waiver of the claim or action.

Disputes

In case of any dispute or claim between you and Don and Son’s Garage Doors arising from or relating to the Content or these Terms (referred to as a “Claim”), if the Claim remains unresolved after attempting to contact us via email, both parties agree to make efforts to settle disputes, disagreements, or claims that may arise during the joint implementation of the Terms through negotiation. If a resolution is not reached through negotiation, the dispute shall be brought before the appropriate court in accordance with the prevailing laws of Texas (province of Coppell).

Miscellaneous

Don and Son’s Garage Doors may be required to provide you with certain notifications. You acknowledge and agree that such notifications will be considered effective once they are emailed to you. If you provide us with inaccurate contact information, we will not be held responsible for any failure to deliver notifications. Our failure to enforce any right or provision within these Terms will not be construed as a waiver of such right. These Terms constitute your agreement with Don and Son’s Garage Doors. If any part of these Terms is found invalid or unenforceable under applicable law, that specific provision will be removed, and the remainder will remain valid.

You grant Don and Son’s Garage Doors the authorization to share information about you in order to comply with relevant laws, respond to court orders, subpoenas, or lawful requests, or if we believe such action is necessary to ensure your safety or the safety of others, as further detailed in the Privacy Policy.

If you do not agree to abide by these Terms, it is advised that you cease using the Site immediately.

For inquiries or concerns related to these Terms & Conditions or any other matters, please feel free to contact us at (214) 415 – 4109 or send us an email at donandsonsgaragedoors@gmail.com.